Survey Walker
Support
Need a hand with Survey Walker? Reach out and a real person at TCI will help. We typically reply within one business day.
Common questions
What are the system requirements?
Survey Walker runs on macOS versions 12 and later and Windows 10 and later. For best results, keep your operating system up to date.
How do I open and save my work?
Survey Walker saves each project as a .surveywalk file on your device. Open one from File → Open, or double-click a .surveywalk file to launch it directly.
How do I get updates?
Updates are delivered through the store you installed from — the Mac App Store on macOS, or the Microsoft Store on Windows. Keep automatic updates enabled to always have the latest version.
How do I report a bug or request a feature?
Email us with a short description of what happened and, if you can, the steps that led to it. Screenshots help a lot. We read every message.
Still stuck? Email us and we'll take it from there.